FAQ

Are you an Authorised Booking Service Provider with the Point-to-Point Transport Commissioner of NSW?

Yes, our authorisation number is BSP-410702

What Vehicles do you drive?

KIA  Platinum Carnivals 7-seater SUV (People Mover) with comfort, spacious Legroom and room for lots of luggage

Mercedes Valente 7 -Seater Luxury Vehicle with extra comfort, Spacious Legroom, Sunroof for VIP/Business/Luxury and Airport/Cruise Ships Transfers.

Lexus RX -350h 4 -seater Luxury Sedan for Business/Luxury Trips Light Airport & Cruise Ships Transfers(Coming soon)

Do you provide Baby, Child and Booster Seats?
Yes we provide different child seats for Newborns (0- 1), Young Children(1-4) and Boosters(4-7)
Where do we pick up at Sydney Airports?
We pickup directly at the Sydney Airport Terminals (T1 – T3). We meet and greet our clients adding that personal touch.
Do you provide Optional Extras?
Yes, If you book a Return Airport/Cruise Trip or a Group Trip to an event we provide Cold Bottled Water and Mints. Phone Charging and Tissues on request.
What happens if I require assistance getting in and out of your vehicle?
The Driver will provide assistance to people who may need it. If you have mobility devices such as Wheelchairs, walking aids or knee walkers, please let us know in advance when booking the trip. This is to ensure there is appropriate room for its storage during the trip.
How far in advance can I book a trip?
We prefer up to 8 months in advance but can take a longer booking on request and a deposit must be paid.
What checks have been applied to your drivers?
All drivers are required to pass a National Crime Check, have a current Working With Children certification, and have no major infractions on their driving record.
Where can I be picked up and dropped off?
You can be picked up in any safe location, except in taxi ranks, bus zones, no stopping zones, and disabled parking areas (unless you carry a mobility sticker with you).
What If I need to cancel a Booked Trip?
You may cancel a trip at any time (please refer to our Terms and Conditions in regard to Cancelling and refunds.
Is my trip insured?
All vehicles are registered as business vehicles and carry the relevant Compulsory Business (CTP) insurance. In the event of personal injury during a trip, the provisions of the CTP policy will apply.
Do you transport parcels and packages?
Yes, by prior arrangement. Before picking up any parcel/packages we need to be informed of its contents. If there are any illegal substances, we reserve the right to refuse to take the goods. Please note that such goods may not be insured for damage during transit, and it is your responsibility to ensure the items are appropriately insured.
Can I have my pets with my on the trip?
We are happy to transport small dogs and cats in a approve pet carrier or dogs in a harness. We don’t transport large dogs unless the dog is a registered service animal with appropriate documentation.

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