Terms & Conditions

• 1.1 We operate attractions, scenic and wine day tours from Sydney to Canberra, the Hunter Valley, Southern Highlands, Blue Mountains, South Coast, Camden Macarthur Region, and Wollondilly.
• 1.2 Standard pick-up points are in Sydney CBD and the Greater Sydney Area — confirm at booking.
• 1.3 Arrive at the designated pick-up location at least 10 minutes before departure. Tours depart on time unless unforeseen circumstances arise. Late arrivals will be treated as no-shows and are non-refundable.
• 1.4 If you are unable to reach the pick-up location on time, please contact Harrison Travel and Tours immediately.

• 2.1 All prices are in AUD and include GST.
• 2.2 Full payment or a 50% deposit is required to secure a booking.
• 2.3 An invoice will be sent once the guest decides to proceed with the tour.
• 2.4 We accept Debit and Credit Cards via Square Payments, and Direct Bank Transfers / PAYID.

• 3.1 By You: Cancellations made 7 or more days before the tour receive a full refund less a $50 administration fee. Cancellations made 3 to 6 days before the tour receive a 50% refund. Cancellations made less than 72 hours before the tour are non-refundable. No-shows are also non-refundable.
• 3.2 By Us: If we cancel due to extreme weather, bushfire risk, road closures, or other safety concerns affecting Canberra, Hunter Valley, Southern Highlands, Blue Mountains, South Coast, Camden (Macarthur or Wollondilly regions), you’ll be offered an alternative date or full refund. We are not liable for accommodation or other costs you incur.
• 3.3 Weather: Tours operate in light rain. In case of severe weather warnings, floods, or bushfire alerts from NSW RFS, we may alter the route or cancel for safety. Contact Harrison Travel and Tours for advice.

• 4.1 Inclusions: As specified per tour. Typically includes return transport from Sydney, driver/guide, and standard wine tasting fees at listed wineries/cellar doors.
• 4.2 Exclusions: Unless specifically stated, tours exclude lunch, other meals, additional drinks, premium tastings, personal purchases, and travel insurance. Guests are responsible for their own meal arrangements. We will stop at venues where food can be purchased at your own expense, or you may bring your own food.
• 4.3 Itinerary Changes: We may substitute wineries, venues, lunch stops, or the order of the route in any region because of availability, vintage events, or local conditions. Any substitute will be of a similar standard.

• 5.1 Please note that our beer and wine tours are restricted to individuals aged 18 and over. Valid photo ID may be requested at wineries (cellar doors) and venues.
• 5.2 Health & Fitness: Some lookouts, rural properties, and vineyard tours involve uneven ground, stairs, or short walks. Advise us of mobility issues or allergies at booking.
• 5.3 Alcohol: NSW RSA laws prohibit alcohol consumption inside the vehicle. A breach could result in fines for Harrison Travel and Tours and the revocation of our NSW Driver’s Authority. An intoxicated guest may be refused further service or removed from the tour without a refund. We support safe transport and provide bottled water on board.
• 5.4 Behaviour: We may refuse service or remove any guest whose behaviour is disruptive, unsafe, or illegal. No refunds apply.
• 5.5 Rural Properties: When visiting working farms/wineries in Hunter Valley, Southern Highlands, or Wollondilly, follow guide instructions. Do not wander off tracks or approach livestock without permission.

• 6.1 Assumption of Risk: Regional touring, wine tasting, and mountain/coastal environments carry inherent risks. You participate at your own risk.
• 6.2 We maintain Public Liability Insurance for travel in our vehicles. Our Comprehensive Car Insurance policy also provides coverage when passengers are alighting from the vehicle and in the event of a car accident.
• 6.3 Limitation of Liability: To the extent permitted by law, including the Australian Consumer Law, we are not liable for personal injury, loss, damage, or delay except where caused by our negligence.
• 6.4 Third Parties: We act as agent for wineries, restaurants, national parks, and other suppliers across all serviced regions. We are not responsible for their acts or omissions.
• 6.5 Travel Insurance: We strongly recommend comprehensive travel insurance covering cancellation and medical.

• 7.1 Standard tasting fees at the included cellar doors are covered unless the guest chooses to pay those fees directly. Premium and vertical tastings are at the guest’s expense.
• 7.2 Any wine purchased is a transaction between you and the winery. We are not responsible for delivery, freight, or breakage during the tour.

• 8.1 We may take photos and videos during tours for marketing purposes. To opt out, inform your driver or guide on the day of the tour, or email harrisontravelsandtours@gmail.com.
• 8.2 Please be assured that your personal information is securely stored and handled. We will not share your name or details in our marketing materials without your explicit permission.

• 9.1 Raise any issue with your guide during the tour so we can attempt to resolve it on the day.
• 9.2 Post-tour complaints must be submitted by email to harrisontravelsandtours@gmail.com within 7 days of the tour.

• 10.1 Governing Law: These terms are governed by the laws of New South Wales, Australia.
• 10.2 Australian Consumer Law: Nothing in these terms excludes, restricts, or modifies any rights you have under the ACL.
• 10.3 Severability: If any part of these terms is found invalid, the rest remain in effect.

Harrison Travel and Tours reserves the right to change routes, itineraries, fares, inclusions, and operating days, or to cancel tours because of unforeseen circumstances. We may also use accredited third-party tour operators for certain tours.